> Here's the thing - contacting customer services like that was entirely the wrong approach. Customer services aren't trained for the 0.001% of people who might be interested in an esoteric matter of legal licensing. Crying foul because a minimum wage rep didn't understand an obscure technical reference is counter productive.

Damn straight. So provided [email protected] actually respond this should be sorted out: kudos for the author for being forthright about how this could have been handled better.