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Re:How a Radical Shift to "Self-Management" Left Zappos Reeling by sageikosa on Monday March 07, 2016 @03:21PM (#11241319)
Or it could be that it is significantly worse, and that the inertia of the brand keeps the boat moving (albeit slowing?). A shift to a newer model could be seen as a way to reduce headcount and contain costs.

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