Re:How a Radical Shift to "Self-Management" Left Zappos Reeling
by bsder on Monday March 07, 2016 @02:03PM
(#11240774)
Um, IIRC, weren't Zappos numbers in the trash even before this management crap?
Once the brick and mortar retailers started taking online returns, Zappos lost its biggest differentiator--its no hassle return policy--and had to eat the return cost of shipping.
Once the brick and mortar retailers started taking online returns, Zappos lost its biggest differentiator--its no hassle return policy--and had to eat the return cost of shipping.