This is ridiculous. I absolutely want to talk to a person when something has gone wrong. Too many systems are poorly designed, and you can get your account into an invalid state. I'm paying for a service, and part of that service should be to allow me to contact someone when their system breaks. Spending a day researching on forums is wasting my time. It isn't that I don't want to call for support, it's the company that doesn't want to pay qualified individuals to provide that support.