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A comment on Customers Don't Want to Call for Support.

Re:Customers Don't Want to Call for Support by gregpilling on Saturday March 05, 2016 @09:33AM (#11229590)
Anecdote: we recently made a few videos, explaining the most common tech support questions. Studio, lighting, mic, etc. and edited professionally.

Calls dropped in half at least, with those specific problems almost wiped out completely. I am shipping 1000 products per month, and handling 2-3 phone calls per day to support them.

Now planning on making more videos to cover the next most frequent generic questions, and then on to a dedicated video per product (143 products).

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Re:Customers Don't Want to Call for Support by sandebert on Saturday March 05, 2016 @10:21AM (#11229694)
Not to be rude or anything, but you might also had some effect if you updated the texts on your customer service page to not just be repetitions of Lorem Ipsum. :-)

http://sascase.com/customer-service

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Re:Customers Don't Want to Call for Support by zajd on Saturday March 05, 2016 @11:30AM (#11229916)
Well that's because you need to go to the customer support area: http://sascase.com/customer-support/
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Re:Customers Don't Want to Call for Support by kecks on Saturday March 05, 2016 @01:04PM (#11230224)
... which is empty as well.
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Re:Customers Don't Want to Call for Support by pheoki on Saturday March 05, 2016 @11:19AM (#11229890)
It's interesting, because that immediately makes me question the QA behind the product, when I a see the web QA being poor like this. So I poked around the site, and the main picture shows "29 colours to choose from" and several of the cases have chipped paint. I guess it goes back to what my grandma used to say about girls with dirty fingernails.
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Re:Customers Don't Want to Call for Support by rfrey on Saturday March 05, 2016 @01:32PM (#11230376)
That they repair their own cars? That they've been gardening?
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Re:Customers Don't Want to Call for Support by MichaelBurge on Saturday March 05, 2016 @12:27PM (#11230093)
When I type into your search bar, the text is the same color as the background.
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