The unfortunate thing is we were using Gusto in 2015, and I loved them too. I think the reason why we changed was dumb - higher-up preferred the UI/UX - but really hope it was something more complicated than that.

Hopefully, we'll be back in a couple of weeks. I don't think Zenefits can go 2 weeks without something going bad for us. If anyone from Gusto is reading this, I have a CEO that needs a good old-fashioned "we miss you" phone call.

Hi!

I'm one of the co-founders and CTO of Gusto! If you feel comfortable putting me in touch with the appropriate person in your company, I'd love to send over that "we miss you call"!

Compliance and accuracy has been #1 for us from the very start. I'd love to see if we can address any other issues so you can come back to us!

My contact is in my profile

Please take a look at your buggy csv exports. They output the same data and can't do team summaries even though they should. I raised this issue last week and the support rep told me I should be using PDFs instead of csv. She clearly has no idea how payroll works and how important it is to run a reconciliation of the payroll.

Hi Casey!

Can you shoot me an email (in my profile) wit a little more detail about the CSV report? Email me a report and show me what is wrong with it -- I'll personally make sure it's fixed.

Gusto CTO, I think now is your time to shine and take down this issue and champion it. :-)

Done, Thank you!!!

And another Zenefits loss occurs right before our very eyes. We have just now literally watched the utter failure to deliver service lose revenue for Zenefits.

I hope the Gusto guy wins back the business.

Zenefits, crash and burn. It seems you deserve it.