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A comment on Spotify moves its back end to Google Cloud. Parent comment

Re:Spotify moves its back end to Google Cloud by MichaelBurge on Tuesday February 23, 2016 @04:39PM (#11162564)
I wonder how big you'd have to be to get a real SLA from Google, Azure, or AWS. I imagine 25% off your hosting bill doesn't really cut it for those companies running millions of dollars in revenue through it.
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Re:Spotify moves its back end to Google Cloud by jsmthrowaway on Tuesday February 23, 2016 @10:28PM (#11164337)
I've had admin on an account that did about half a million USD on AWS monthly in the past; we cut it down a lot by expanding physically and going in hard on reserved instances, but my view into things started around there. I'm unsure if we ever attempted to negotiate a SLA, but we paid for premium support just like you (despite having a dedicated, and great, sales rep) and got kickback credits from the general SLA policy[0] just like you. Nothing special.

If anybody has a special deal, it's probably Netflix. I suspect even half a million monthly is a smaller account to Amazon.

[0]: https://aws.amazon.com/ec2/sla/historical/ specifically, not the current (better) one

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