Email subject lines seem to be getting longer

Re:Email subject lines seem to be getting longer by randycupertino on Sunday February 21, 2016 @05:00PM (#11146809)

I answer tickets at my job and the subject line allows them to on forever, but due to our system the message will be truncated when it comes to me.

I have this one rep who will always send me tickets with the subject line reading, "Hi Randy Can you come take a look at this my software crashed three times and I don't know what to do I've tried restarting it and that hasn't seemed to help and then I got a bugsplat error message....."

I've explained to her 4x that the subject is truncated so all I see is, "Hi Randy Can you"

She still doesn't get it. Now I just walk over to her desk and ask what's up if she sends me something.

It's like trying to tech support my grandma, except this coworker is a 28 year old Berkeley graduate.

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Re:Email subject lines seem to be getting longer by derefr on Sunday February 21, 2016 @05:02PM (#11146820)

You can't just WONTFIX her with a "no info provided; cannot reproduce"?

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Re:Email subject lines seem to be getting longer by randycupertino on Sunday February 21, 2016 @05:04PM (#11146831)

Heh :) I think I might try that tomorrow!

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