The poster above wasn't saying that the NEED for Paypal was no longer relevant, he/she was saying "here's a company with a lot of unhappy customers - why hasn't another company come along that solves the same problem with fewer complaints?"

(At least, that was how I read it).

As a consumer client, the only problem I've had from Paypal is the difficulty of changing my name.

BUT, I've heard many, MANY vendors complain - funds frozen, paperwork problems, poor communication.

They are solving a hard problem, but I have to agree: after so long, it's a shame there isn't more competition in the area.