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A comment on DigitalOcean lost our server. Parent comment

Re:DigitalOcean lost our server by mrweasel on Friday February 05, 2016 @02:50AM (#11040165)
>We've been a customer for 2 years, surely they could pick up the phone and call us.

I don't understand that reasoning from customers to be honest. That right there, throws away the $5 and $10 plans. Having some one trying to contact a customer, just because their credit card expired, cost more than the actual hosting.

Top tier service does comes from companies with $5 a month plans. I'm sorry it just doesn't.

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Re:DigitalOcean lost our server by josephagoss on Friday February 05, 2016 @03:47AM (#11040327)
> We've spent thousands of dollars with them.

That's a decent amount of money right? It sounds like they were not using the $5 plans.

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Re:DigitalOcean lost our server by mrweasel on Friday February 05, 2016 @05:26AM (#11040593)
Over two years, that's what, eight $10 droplets or sixteen $5 droplet.

I would guess that if you want a hosting company to be proactive you need $100+ per month.

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Re:DigitalOcean lost our server by aagha on Saturday February 06, 2016 @02:23AM (#11046904)
Because $5/$10/month is not the same thing as Customer Lifetime Value.
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