Re:$250k of DigitalOcean credits for YC startups
by zacharybk on Thursday February 04, 2016 @09:10AM
(#11033961)
Hey David,
Zach here, Director of Support at DigitalOcean. I found the ticket you mentioned, no question that we did a poor job replying in 2014 to this ticket.
Since your experience a while back, I can tell you that we've improved tremendously. There's no longer an issue where we can't determine the status of a create. Also, our response time has improved considerably, and on average for the past 6 months you would get a reply in under 30 minutes.
I'm going to shoot you an email as well about your account, but please feel free to keep the conversation public if you have any other questions or comments.
Zach here, Director of Support at DigitalOcean. I found the ticket you mentioned, no question that we did a poor job replying in 2014 to this ticket.
Since your experience a while back, I can tell you that we've improved tremendously. There's no longer an issue where we can't determine the status of a create. Also, our response time has improved considerably, and on average for the past 6 months you would get a reply in under 30 minutes.
I'm going to shoot you an email as well about your account, but please feel free to keep the conversation public if you have any other questions or comments.
Thanks! Zach [email protected]