This explanation made me giggle and cry a little. It also made me think of the quote from Scott Hanselman, "We're not nearly as organized as we'd need to be to be as evil as you might think we are."

http://www.hanselman.com/blog/MicrosoftKilledMyPappy.aspx

Microsoft is thought of as this hugely evil company, but I don't know, maybe they are just as disorganized as every other company I've worked with and the product owner doesn't understand their customers all the time. The key is some comapanies I've worked for pivot fast and fix things they see as a mistake. Others try to bury and hide it.

Are they going to kill my pappy this time? I don't think so, but we'll see.