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Re:Amazon's customer service backdoor by Silhouette on Tuesday January 26, 2016 @01:40PM (#10975030)
p.s. I love how trying to genuinely be helpful has resulted in an onslaught of downvotes.

I wish people wouldn't do that. It does appear that Namecheap has behaved very poorly in this case, intentionally or otherwise. Sadly, downvoting a person who works for an organisation has become a proxy for downvoting the organisation itself on HN recently, which doesn't seem constructive, particularly if that person is trying to share relevant information and/or improve the situation.

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