> The bad actor is the company whose product grows too wide for them to support. Trimming back is a good actor
You're reframing the argument in an Apple-friendly way. Screaming isn't a sign of a win, it's a sign that Apple doesn't know what to trim ahead of time - that is in no way a win for the customer.
Apple is a bad actor for letting iTunes become a bloated piece of shit. They'd be a good actor if they cut all the crap and released a new product, or products, with fewer features but more focus.