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Re:A Computer Repair Shop as a Startup (with numbers) by WalterGR on Tuesday February 02, 2010 @11:28PM (#1097068)
> Most of my revenue has been been from virus and malware removal. I coupled the virus/malware removal with an antivirus installation service for $19 and most people gladly paid it.

Once a computer has become infected, it's fairly impossible to determine if the infection has been completely eradicated.[1] I wonder that that $19 buys you. A few executions of anti-malware software until they claim "Clean"?

[1] I realize that even in the absence of a known infection it's "impossible" to know whether you're infected.

Re:A Computer Repair Shop as a Startup (with numbers) by barrkel on Wednesday February 03, 2010 @12:18AM (#1097130)
What I would expect:

* fewer crappy apps running on startup

* improved startup time

* no unknown apps running after a clean boot

(Previous 3 can be monitored with e.g. SysInternals AutoRuns)

* no browser / networking stack hijacking extensions showing popups / interstitials / DOM modifications etc. at random intervals

(As evidenced by e.g. HijackThis)

* no unsigned DLLs / drivers of unknown provenance loaded in any process or the kernel

(As evidenced by e.g. Process Explorer's Verify Image Signatures option - look in loaded modules of the "System" process to see all loaded kernel drivers and modules), with a representative sample of applications running (browsers, productivity, etc.)

* no apparent rootkit-style hijacking of the process / registry / disk inspection routines, as would be shown by e.g. RootkitRevealer

And of course, a commercial virus scan, for what it's worth. I personally don't run a real-time virus scanner; I rely on monitoring what the system is doing directly.

Re:A Computer Repair Shop as a Startup (with numbers) by martey on Tuesday February 02, 2010 @11:36PM (#1097080)
I agree with you completely in the difficulty of being certain that a computer is clean once infected, but some people (a la http://xkcd.com/694/ ) are not willing to deal with "starting from scratch" because it means having to backup their data, reinstall all of their applications, and redo their application settings.
Re:A Computer Repair Shop as a Startup (with numbers) by stuff4ben on Tuesday February 02, 2010 @11:53PM (#1097098)
I'd rather trust a geek with their own business than some HS dropout at BestBuy to run the anti-malware software. Or rather, I'd trust sending my friends and family to that person rather than BB. I can usually do the same pro-bono, but I just don't have the time anymore.