Reverse-Engineering Google Nest Devices

Re:Reverse-Engineering Google Nest Devices by banana_giraffe on Monday January 25, 2016 @04:28PM (#10970076)

Please do. My interaction with support has been laughably bad. I have a Dropcam that sends me a monthly warning that my account that's paid up for a year is due. I also have a Nest Protect that can no longer see my network because I have two APs broadcasting the same SSID. For the first one, customer service told me "ignore the emails". For the second one, customer service told me "permanently remove one of your access points"

Both responses are enough that I no longer recommend the Nest ecosystem for anyone. They clearly don't care about support, which is troubling for a company that's in the services business.

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Re:Reverse-Engineering Google Nest Devices by dguaraglia on Monday January 25, 2016 @04:36PM (#10970114)

Please e-mail me on the account listed in my profile. I should be able to help with the first one (at least forward it to the right people.)

I'm really sorry about the bad experience.

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Re:Reverse-Engineering Google Nest Devices by joosters on Monday January 25, 2016 @06:06PM (#10970695)

Classic Google Support: Expect utterly rubbish service until you find the magic insider who can wake up the workers who care.

(I'm not trying to be nasty to the employee who is being kind enough to post here, just pointing out that all too often, this seems to be the only mechanism to reach a useful human support contact for pretty much any Google service...)

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