I've yelled at most of my banks for cold calling me exactly like that. My response is, "Can this be corrected online? Otherwise, I will call the 800 number myself and if you could provide any specifics that might speed up that next call I would appreciate."

In the past I've also sent letters to bank security teams not to cold call and ask for personal details.

One of my banks actually switched to a standard recorded message that ends in a "Please call our 1-800 number at your earliest convenience." Better.