Re:“Subject: Urgent Warning”
by conistonwater on Tuesday January 19, 2016 @11:17AM
(#10931656)
You missed the point of that comment. The emphasis is on bellow.
Re:“Subject: Urgent Warning”
by mwcampbell on Tuesday January 19, 2016 @11:20AM
(#10931675)
But Daniel replied once with an explanation of why his name was in the software credits, and the user persisted in blaming him for her problems.
Yes, but she probably didn't really understand his explanation. Look, I get that some people are, from my point of view, obtuse at best. I've had people convinced that I had some affiliation that I didn't or that I added them to some mailing list that I didn't (and unable to comprehend that they could follow the unsubscribe link to get off it). But they're not necessarily idiots. I've provided enough technical support over the years to family (iPad is the best gift, for me, I gave ever) to appreciate that many otherwise bright people really just don't understand how this tech works.
If you think everyone has to know everything before seeking help, then you are the idiot, sorry.
The woman probably doesn't know what a software is, other than a "Download" button on a website and an icon on the toolbar. Do you expect those people to differentiate between the software and the libraries underneath ?
Of course she doesn't understand, but she doesn't know she doesn't understand. That's the very source of the problem, and assuming they're idiot for not having spent the hundreds of hours necessary to understand what we're talking about is ludicrous.