Re:How Measurement Fails Doctors and Teachers
by randycupertino on Monday January 18, 2016 @01:32AM
(#10922889)
Performance metrics sound like their empirically great, but as we all know, it's more complicated than that.
Personally, I've seen important programs, such as primary care-based depression screening and management that are proven to work then be turned into checklists and given to teams that are about checklist first, and less focused on mission/impact/caring. And I've seen patients respond that they are not helped. The therapeutic value of perceived empathy and attentiveness is unknown but should not be underestimated.
Personally, I've seen important programs, such as primary care-based depression screening and management that are proven to work then be turned into checklists and given to teams that are about checklist first, and less focused on mission/impact/caring. And I've seen patients respond that they are not helped. The therapeutic value of perceived empathy and attentiveness is unknown but should not be underestimated.