I'm glad to see someone from github is actually replying on HN and not ignoring this. Thumbs up
Not just anyone - Jono literally wrote the book on building developer communities: http://www.artofcommunityonline.org/
It is also freely available as PDF - http://artofcommunityonline.org/Art_of_Community_Second_Edit...
He also founded and hosted a fantastic Linux podcast a long time ago: http://www.lugradio.org/
You are far too kind. Thanks!
You did the right thing, fast feedback of "We are looking at it" is often better than later feedback of we did "X".
Linode could take a leaf out your book in terms of dealing with people not entirely happy (if I'm been kind) with the way they deal with stuff.
The next step, as you mention, is to bring the right people in. This is why I want to ensure this is raised with our teams inside GitHub to explore ways to rectify some of these concerns.