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A comment on If too many users are wrong, it's probably your fault (2011). Parent comment

Re:If too many users are wrong, it's probably your fault (2011) by TeMPOraL on Tuesday January 12, 2016 @10:25PM (#10892147)
I agree. Judging by my personal experiences, I think "faking empathy" is really mostly about compartmentalization - and so it actually is real empathy, but only applied when you chose to. Real skill of empathy is a prerequisite here.
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