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A comment on If too many users are wrong, it's probably your fault (2011). Parent comment

Re:If too many users are wrong, it's probably your fault (2011) by PhasmaFelis on Tuesday January 12, 2016 @07:01PM (#10891364)
> This person is clearly not familiar with the militantly computer ignorant segment of the user base.

The article you're replying to directly contradicts this. He was dealing with militantly ignorant people, made a change to accommodate them, and it worked.

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Re:If too many users are wrong, it's probably your fault (2011) by csours on Tuesday January 12, 2016 @08:38PM (#10891750)
/r/he/she

Author is Rachel Kroll, who has also packaged up and reformated her blog posts into a book: http://www.amazon.com/Bozo-Loop-Rachel-Kroll-ebook/dp/B00878...

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