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A comment on If too many users are wrong, it's probably your fault (2011). Parent comment

Re:If too many users are wrong, it's probably your fault (2011) by JeffreyKaine on Tuesday January 12, 2016 @06:56PM (#10891336)
How you instruct, Why you instruct, Where you instruct, and When you instruct are all equally as important as What you instruct the user to do.
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