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A comment on If too many users are wrong, it's probably your fault (2011). Parent comment

Re:If too many users are wrong, it's probably your fault (2011) by danieltillett on Tuesday January 12, 2016 @06:47PM (#10891292)
I am not suggesting that you should think that your users are like this, but that you should design with this type of user in mind. Step back, put on your dunce cap, and fix the problems with your design.

This raises a really interesting point which is the cognitive elite are responsible for designing systems with zero empathy for the rest of the population. It is much harder to design a system that anyone can use and most system designers really don’t make the effort.

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Re:If too many users are wrong, it's probably your fault (2011) by nkrisc on Tuesday January 12, 2016 @10:50PM (#10892214)
The problem you bring up is very real. Who designs software and websites? People who are very good with computers. Who uses the software and websites? Mostly people who aren't good with computers.

I work in a UX role and my yardstick is whether my mom would understand it.

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Re:If too many users are wrong, it's probably your fault (2011) by danieltillett on Wednesday January 13, 2016 @01:43AM (#10892674)
Great approach - assuming of course that your mother is not a developer :)
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