No, it's that your constant defense of Microsoft makes no sense. It's not a logical decision for Microsoft to make. It's hurting their business and their reputation, for almost no appreciable gain. Microsoft has the best chance in the last decade of retaking their market share and their position of power in the tech industry, but they're shooting themselves in the head.

It doesn't matter what their 'primary business' is. What matters is that their reputation plays into decisionmaking. What someone has to deal with at home is going to remind them of their irritation when it's time to make up their mind on a purchase at the office.