I'd assume they want you to crawl their website. When they say you are ignoring their robots.txt file, tell them you actively prevented you from seeing it and you could only assume that mean they WANTED to be crawled.
That would get them to fix the issue pretty quickly :-)
No `robots.txt` indeed means weapons free, but crawler gleans useful info from it, e.g. which areas of the site are dynamically generated.
More likely the site is trying to serve custom versions of `robots.txt` to different bots, with good intentions, and the code is buggy.
That's hilarious. So do you use borrow a browser's user-agent or do you ignore the robots.txt?