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A comment on Update on Christmas Issues.

Re:Update on Christmas Issues by minimaxir on Wednesday December 30, 2015 @03:38PM (#10814203)
While an expected response, it's hard to forgive Valve for taking 5 days for any official acknowledgement of the issue (not even a Tweet on the Steam Support Twitter accounts, which you would expect to be the primary source of information), especially since personal information leaked.

To quote a NeoGAF moderator:

> To be honest, I think people would have been willing to give them 5 days (irrespective of what the professionally appropriate timeframe was) if their initial response wasn't so tone-deaf.

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Re:Update on Christmas Issues by aeturnum on Wednesday December 30, 2015 @03:43PM (#10814235)
Valve did make an official statement to the press on the day of[0].

[0] http://www.pcgamer.com/warning-steam-is-revealing-private-ac...

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Re:Update on Christmas Issues by Zikes on Wednesday December 30, 2015 @04:01PM (#10814349)
Call it petty, but hearing their official statement secondhand makes it feel disingenuous to me. They have more appropriate channels in place for that sort of thing, including email, their two official Twitter accounts, and their very own web site, which would communicate directly to the customers affected.
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