Nice to see the update and I'm very interested in how many people they determine deserve compensation, and why them (if there is any distinction between severely affected and no-big-deal effects). The error seems "basic"...in the sense that everyone who knows devops knows how to prevent it, but according to their account, the circumstances were extreme (plus, it was the holidays) and so mistakes were made. Just like how only a seemingly moron of a surgeon could operate on the wrong limb of the wrong patient...but such catastrophic mistakes often happen when the ER is in a state of chaos.