Re:If You Build It, They Will Complain
by jacquesm on Wednesday December 30, 2015 @05:13AM
(#10811508)
In my practice I see both. In the SAAS domain I see companies with successful models and crappy execution (but they still remain afloat and sometimes even win the race) and I see companies that are textbook examples of how one should implement a business and scale it. And everything in between as well for that matter.
I don't think most SaaS companies follow Lean Startup principles. Most of the ones I've had to integrate with have had horrid infrastructures and extremely brittle interfaces. It's a delight for me to actually have properly-maintained documentation available on the web and not an out of date Word document that I have to go back and forth with one of their engineers to understand. Non-standard format implementations are the norm and not the exception.
The general gist I got is that sales guys pluck mediocre, but hard-working engineers from the corporate ranks and build businesses around them. The whole thing is kept together with long hours and elbow grease when it frequently and inevitably breaks.