Re:Comcast customer discovers huge mistake in company’s data...
by brian-armstrong on Friday December 18, 2015 @06:34PM
(#10761732)
It reflects another issue though which is that MAC address accuracy probably doesn't matter very much in a world without caps (it would make it hard to diagnose issues, but let's assume a relatively good uptime). That means there could be many, many incorrect addresses and Comcast won't find them until people receieve the wrong bill.
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Re:Comcast customer discovers huge mistake in company’s data...
by spectralblu on Friday December 18, 2015 @06:59PM
(#10761859)
I've had an experience where they claimed a cable modem I had purchased from Amazon was their own (from the MAC address on the label). I had to call in several times because I had loaned the modem out to a friend and they refused to activate it because it was an "unreturned rental modem". They're not even able to keep track of their own inventory, I would hardly count on them keeping track of MACs of all modems for the purposes of data caps.