Re:Google, Microsoft, Comcast Say Verizon’s New Cellular Tec...
by shostack on Monday December 07, 2015 @04:28PM
(#10692847)
Another consideration is that often they will try to use the fact that you don't use their hardware as an excuse to not go further in troubleshooting since they "don't support 3rd party hardware."
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| on HN ]
Re:Google, Microsoft, Comcast Say Verizon’s New Cellular Tec...
by WorldMaker on Monday December 07, 2015 @05:26PM
(#10693235)
It's fun when you get the opposite too and they follow their support scripts regardless of your 3rd party hardware and above average knowledge of the subject:
Support: On your hardware, do x.
Me: Did it already. It reported "Y".
Support: Please do it again, following these scripted steps [what don't match my actual hardware]...
[I pretend to follow along.]
Me: Done. It reported "Y".
Support: Oh, well then...