Re:Namecheap changed their UI and ignoring users
by qohen on Thursday November 26, 2015 @01:19AM
(#10631564)
I thought 1and1 and Godaddy were unbeatable
FYI, when renewing a domain with GoDaddy not long ago, I was pleasantly surprised to find their site to have been redesigned -- and useable.
(And: in general, GoDaddy has changed course in recent years thanks to a new CEO and the people he brought in. The company has improved technically, they've gotten rid of their sexualized advertising and they've gotten serious about hiring women.
This Wired piece talks about these changes:
I thought 1and1 and Godaddy were unbeatable but never expected my favorite namecheap to beat them to pulp in pissing off so many users in such a short period of time.
As a response to their customers namecheap published a thread: https://blog.namecheap.com/we-are-listening/ Where ironically "listening" ears were closed to any new comments due to overwhelming negative feedback.
Namecheap stance is instead of giving users the interface and productivity they really liked - they intent to continue forcing users to "like" their new disastrous UI by promising to publish "Get Started wizards" to ease pain: https://community.namecheap.com/forums/viewtopic.php?f=10&t=...
I welcome feedback here and let make namecheap listen to us - the customers that loved and recommended namecheap to all our friends and clients.
I also welcome to discuss alternatives to show namecheap that ignoring users is not an option and is not acceptable.