Replying to myself, because I've found that my comment ended up supporting the original article, at least in part, which I didn't particularly like or find myself nodding along to.

I guess where I find that I agree with the author is that we could all use to do a better job of really listening to different opinions. But where the author was targeting that advice at the "victims" who shouldn't shout down their "oppressors", in my experience it is more often the case that people with brash opinions that tend to offend people are the ones who "know they are right" and are unlikely to really hear the other side.

But I suppose there is plenty of closed-mindedness, lack of charity, and stubbornness to go around!