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A comment on Show Me What's Wrong - a tool for helping with "computer issues".
I just sent it to my team and we're going to try it. My only worry is that I have no data about the java install base size.
Otherwise, think of all the issues this solves!
Customer: I can't get on the site.
Me: What are you trying to do?
Customer: I want to get the log on!?
Me: OK. Did you go the the home page and click signup?
Customer: What?
Me: OK. Type in www.xyz.com
Customer: Oh, yeah, I did that.
Me: OK. What are you trying to do?
Customer: Etc
continue for 20 more e-mail exchanges
Me: OK. This looks like a new IE6 issue that we havne't run into before. Joy. We'll take a look and try to have it fixed within the next week.
This app would solve the above problem.
There are no comments on this comment yet.
I just sent it to my team and we're going to try it. My only worry is that I have no data about the java install base size.
Otherwise, think of all the issues this solves!
Customer: I can't get on the site.
Me: What are you trying to do?
Customer: I want to get the log on!?
Me: OK. Did you go the the home page and click signup?
Customer: What?
Me: OK. Type in www.xyz.com
Customer: Oh, yeah, I did that.
Me: OK. What are you trying to do?
Customer: Etc
continue for 20 more e-mail exchanges
Me: OK. This looks like a new IE6 issue that we havne't run into before. Joy. We'll take a look and try to have it fixed within the next week.
This app would solve the above problem.