I know from a product design and engineering standpoint why you have made the service that way. Every user have unique best backup strategy- it is a nightmare to accommodate all. Just proving the simple second best strategy to all is a good decision. And as I said I know what have I purchased and I am fine with the service. I stopped juggling directories and file types after couple of reinstalls though - those settings are not transferred on backup transfer and setting them all again is too much PITA.

Backups transfers are also a minor pain point - the error horse (on freshly installed BB on windows) and when, how and why it disappears and allows you to do the backup is still a mystery.

I guess that the BB cloud storage will solve some of the customization problems though - if you are power enough user you could write a custom strategy on top of the API.