I meant someone at the phone store intervening without the user's knowledge. Improving user control without also enabling that tampering is a challenge. I will insist that there is a large group of users that will do exactly what the employee of the phone store tells them to do, even if it is easy to discover that this is a bad idea.

I also didn't thoughtlessly make that first point. Fixing 100 bugs does not have zero impact on whether Google or Hacking Team ends up with control.