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A comment on Ask HN: How to manage number of phone calls without seeming rude?.

Re:Ask HN: How to manage number of phone calls without seemi... by markbarrington on Thursday November 05, 2015 @12:32PM (#10514717)
Try this. Keep a log for one week of why they are calling. Then find a way for them to self serve the top 3 reasons for calling. Product info. Update your FAQ. Order status. Provide a web update or email update. Project Status. Provide a weekly update in advance.

Focus on making their lives more efficient and your efficiency will surely follow.

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