Maybe it did go thru full review. I can't tell from the post whether it did and the police chief just decided post-hoc that no changes could be made without their express approval (i.e. in the future), or whether Clemans bypassed existing protocols.

And sure, maybe his changes were imperfect. But surely lots of changes made by others there could have had terrible consequences.

Or maybe his "highlighting the most critical calls" was simply visualizing info that the dispatch personnel were already entering.

Still, I can't tell whether he did anything wrong from the post itself. And I guess I'm inclined to believe he didn't, but maybe my prior belief is inaccurate.