What you describe is ineptitude and inability to provide service at a massive scale. That is bad, but it is not "evil."
Re:Paypal is evil
by thibaut_barrere on Sunday January 10, 2010 @07:31PM
(#1043984)
Sidenote: non-profit doesn't imply something isn't a scam or involves fraud.
I disagree, to me when you don't offer customer service availability to departments and don't offer any real explanations for denial of service, that is bad.
Just because a "big bank" is worse, doesn't make Paypal "good". Credit Unions are the only true "good" in the banking industry. The credit unions are non-profit and thusly they don't try to gouge you.