> what are the concrete steps they are taking to change?

Well, according to Jack, we tell him what the steps are by including hashtag #helloworld in our tweets to @twitter. So...yeah. https://twitter.com/jack/status/656885664525357056

Yeah, if you have to ask what you need to do to make something right, then you don't really know what it is you did wrong in the first place.

I've never understood this line of thinking. Would you honestly prefer if they didn't listen at all?

Yeah that came off very poorly and incredibly insincere. He can't promise immediate change but feels they will, in time? Fuck that. He could immediately undo the limitations if he wanted.

"Thank you for holding. You call is very important to us."

And how would immediately undoing the limitations help Twitter profit? Remember, they have to make money in order to keep operating the service.

Maybe it wouldn't. Maybe courting developers does not help them be profitable. But then they shouldn't pretend they want to do that.