In this case, the site is all about doing a better job dealing with people.

In general, putting faces on a website is just a way of taking advantage of the fact that people are drawn to and like faces. It's a more subtle version of using female models to sell cars, or watches, or shoes, etc.

Besides, who wants to be the "faceless" hosting provider?

I think you can infuse a great deal of personality in your site, without necessarily showing faces.

Lots of "faceless" corporations have "faceful" sites, so I don't take the presence of absence of faces on a site as a hint about quality either way.

unfortunately we don't have a ui/designer guru on our team =(

right now given our tight resources, our priority is building more features into muchcloser...