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A comment on Are Bosses Necessary? A radical experiment at Zappos. Parent comment

Re:Are Bosses Necessary? A radical experiment at Zappos by h611500 on Thursday October 08, 2015 @06:44AM (#10351845)
This is also the primary reason why their customer service is so terrible. Nobody wants to do this 'unpopular' job. They'd rather work on their on stuff.
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Re:Are Bosses Necessary? A radical experiment at Zappos by versteegen on Thursday October 08, 2015 @07:05AM (#10351913)
I also wonder at requiring that new hires spend at least one week in the call centre during their induction. They might not know what they need at that point!
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