All bug trackers are literally crap. It's a really hard tool to write. The ones that make dealing with individual items/cases/tickets like Trello fall apart when you are dealing with hundred's of items. The ones that manage groups of items together efficiently (jira, maybe fogbugz) are a pain to do data entry in.
And then there are those which seem to manage collections and data entry but fall down completely when it comes to dashboards and data presentation. (see youtrack).
Re:Why Fogbugz lost to Jira
by mark9white on Thursday October 01, 2015 @05:40PM
(#10314946)
Try TargetProcess ... Gets very little attention. But hits that sweet spot for me at least.
JIRA's benefits are likely in customization - which is a giant pain for managers in some ways, but it's nice that it can do it, but JIRA is supremely frustrating when editing dashboards. Every time somebody changed a component name, it would break all the underlying queries, etc.
I think there's a huge market for someone to overtake JIRA because it's so unfriendly, and I was very happy for various projects that had a team scope small enough to use Trello, but with better searching and a few more (optional) controls on top or something.
Since there's common DNA there, I think Trello could evolve to be that. I hope it can.
(BTW, I'm also nostalgic a tiny tiny amount for the end-user usability of Trac.)