Speaking to a microsoftie this evening about all this and another lightbulb went on -- one of the things hobbling Microsoft is its historical focus on the partner as the channel for connecting with customers. Think about it -- how often do you buy a Microsoft product directly from Microsoft? Never? You always buy it through someone else, through the "channel" -- which might be a reseller, a var, or an oem. This disconnection from the customer is killing microsoft in the NEW world...