100% agree. I think you're right. When it comes to anyone, from any background or person they need to be able to work in a social environment. My manager is super sharp/super smart, can teach me to save his life. But tough love I feel isn't always needed. Yeah the shock will stay with them but there are also more effective ways. I don't think stick on hand techniques are the way to go (metaphor here) and generally societies and communities are evolving passed that. Granted, sometimes there really is no other choice!