> Google for example has almost no way to reach customer service, even for their paid products. When it works it works great, when it doesn't God Help You.

That's not entirely true, I think it depends on the product.

I've had to contact them about two different Nexus devices and got someone on the phone in minutes. The support was unbelievable and the matters resolved in record time.

Google Apps also has 24/7 phone support for paying customers.