What I am praising is the fact they listened to their customer feedback, and came back with a plan that they feel is "better" and addresses many of the issues their customers had.

I am not sure what you mean by "doing the thing they should have done in the first place", What was the thing "they should have done"?

They did their own market analysis, they did what they thought was right at the time, their userbase disagreed, they incorporated feedback and adjusted.

This is exactly what I want companies I support to do.

If you are mad at them for not reading your mind as to how you want them to run their business, that seems a bit silly.