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A comment on Ask HN: Phone Support Number for Startups. Parent comment

Re:Ask HN: Phone Support Number for Startups by kyro on Saturday January 02, 2010 @04:00AM (#1026988)
We're targeting churches, and those who work there aren't that technically savvy, so I think offering phone support would help quite a bit.
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Re:Ask HN: Phone Support Number for Startups by cperciva on Saturday January 02, 2010 @04:06AM (#1026993)
We're targeting churches, and those who work there aren't that technically savvy

I have no idea what your startup is, but are you sure that you're going to be dealing with people who are working at churches, rather than congregation members who volunteer? Most community organizations -- churches, kids sports teams, amateur orchestras, etc -- will include someone who is technically savvy, even if the priest / coach / conductor / etc. doesn't know how to use a computer.

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Re:Ask HN: Phone Support Number for Startups by andrewtj on Saturday January 02, 2010 @07:31AM (#1027139)
Make sure you can really quantify the benefits of phone support as it could be quite a heavy time and dollar sink if you're not careful. Personally I'd exhaust every other avenue - don't forget traditional things like welcome booklets and DVDs if margin/CPA allows.
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Re:Ask HN: Phone Support Number for Startups by bugs on Saturday January 02, 2010 @04:29AM (#1027010)
Maybe you could do a phone support by request, pretty much everyone knows and can email these days and those that want phone support need only email you a number and a time that they can be reached. (Running a dedicated phone support system can build up quickly and offer more problems than it solves)
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