Re:Ask HN: Do companies need commercial support for open sou...
by Domenic_S on Monday September 21, 2015 @02:27PM
(#10254182)
There be dragons.
OS support is either so bad it's not worth the cost, or so good it makes your in-house crew look incompetent and so the advice is thrown out the window in the interest of protecting silos.
There could be a market for on-demand support, perhaps. Get a marketplace of engineers with very deep knowledge of a bunch of domains, and price them as 24x7 support for some crazy amount of money.
Practical problems in enterprise: on-demand engineers will have 0 access to the client network and won't anytime soon without a full onboarding process, destroying the nature of the "fix this quick" benefit. Spending decisions go up a long and slow tree.
OS support is either so bad it's not worth the cost, or so good it makes your in-house crew look incompetent and so the advice is thrown out the window in the interest of protecting silos.
There could be a market for on-demand support, perhaps. Get a marketplace of engineers with very deep knowledge of a bunch of domains, and price them as 24x7 support for some crazy amount of money.
Practical problems in enterprise: on-demand engineers will have 0 access to the client network and won't anytime soon without a full onboarding process, destroying the nature of the "fix this quick" benefit. Spending decisions go up a long and slow tree.