How JetBrains Lost Years of Customer Loyalty in Just a Few Hours

Re:How JetBrains Lost Years of Customer Loyalty in Just a Fe... by chiph on Friday September 04, 2015 @04:11PM (#10172640)

The 3 months were spent using the previous version, so you didn't get the benefit of the improvements in the upgrade. But this scheme means you paid for them anyway.

Anniversary date: March 1st Upgrade announced: June 1st You get around to purchasing the upgrade: September 1st You get to use the new version for 5 more months (until March 1st) before your upgrade premium expires.

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Re:How JetBrains Lost Years of Customer Loyalty in Just a Fe... by bluecalm on Friday September 04, 2015 @04:46PM (#10172790)

You didn't "use" the new things but you get them now. They've spent 3 months developing stuff which you now want basically for free. Think about it as paying for work, it takes time to develop features, say 1 feature a week. You didn't pay for 3 months, they added 12 things. You now get them without paying if you were to get 12 months since renewal. It really is no wonder they don't want to offer that on a discount.

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